Refund Policy

01Overview

This Refund Policy explains when and how you may be eligible for a refund for paid services purchased through the SkillsCredX platform, operated by SkillsCred Private Limited. We want you to be satisfied, and we aim to handle refund requests fairly and transparently.

02What this policy covers

This policy applies to fees you pay directly to SkillsCredX for paid features, skill courses, assessments or certifications. Where a course or service is delivered by a partner or a separate initiative, that provider's own refund terms may apply in addition to, or instead of, this policy. We will make clear at the point of purchase where this is the case.

03Free and paid services

Many features of SkillsCredX — including creating a profile, networking and much of the learning experience — are available at no cost. Refunds are only relevant to paid services, and only the amount actually paid can be refunded.

04When you may be eligible for a refund

You may be eligible for a full or partial refund where:

• You request a refund within the cooling-off window stated at the time of purchase (where one applies) and have not substantially consumed the service;
• A paid service was not delivered, or was materially different from what was described;
• You were charged in error or charged more than once for the same purchase;
• Applicable law entitles you to a refund.

05What is generally non-refundable

Unless the law requires otherwise, the following are generally not eligible for a refund:

• Services that have been fully delivered or substantially used — for example, a course largely completed or an assessment already taken;
• Certification or examination fees once the assessment has been attempted or the credential issued;
• Fees for a billing period that has already elapsed on a subscription;
• Purchases where a separate, clearly stated no-refund term was accepted at checkout.

06How to request a refund

To request a refund, email support@skillscredx.com from the address linked to your account with the subject line "Refund Request". Please include your order or transaction reference, the service concerned, and the reason for your request so we can review it quickly.

07Processing time and method

We will review your request and let you know the outcome, usually within a few business days. Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

08Cancellations by SkillsCredX

If we cancel or discontinue a paid service you have purchased and cannot provide a reasonable equivalent, we will refund the unused portion of the fee for that service.

09Contact us